Standardized, proven processes for service delivery and governance, templates and tools – driving productivity and consistency. Recommendations for modernization, consolidation or retirement over time, thereby reducing the complexity of the application landscape vastly.
Enhanced application quality and proactive analysis to make the application more robust over time. Effective framework-driven test automation (Sonnet Test), that reduces the regression testing cycle time by almost 40%, while increasing test coverage Demonstrable improvement in the defect detection efficiency (>95%), ensures detection of defects early and thus lowering the cost of quality.
Relentless focus on customer satisfaction, continuous monitoring of service levels, including end-user customer satisfaction, services measured to rigorous SLAs & backed by SLA-based pricing models 24x7x365 visibility to our customers through dedicated portals and dashboards.